ABOUT

Somebody Cares is a Scottish Charitable Incorporated Organisation (SCIO) committed to improving the welfare of the impoverished of Aberdeen. As well as operating a very busy food bank, we collect donations of second-hand furniture, clothes, toys and household items which are the either given directly (for free) to those that need them, or sold at our Megastore in order to generate the income required to pay the Charity overheads.

Established in 2002, Somebody Cares SCIO exists to support those within the local area whom for many reasons are facing challenging times.  The charitable purposes of Somebody Cares are:

  • The prevention or relief of poverty within Aberdeen and Aberdeenshire
  • The relief of those in need by reason of age, ill health, disability, financial hardship or another disadvantage.

In the UK we are living in desperate and difficult days with recession, rising unemployment, benefit changes, major increases in food prices, and rising utility bills. The Covid-19 pandemic of 2020/2021 further exacerbated the situation and has catapulted us into a possible recession that the UK (and indeed the world) has not experienced or seen the depth of in modern times.

Whilst organisations like Somebody Cares are already contributing on a daily basis an enormous amount of charitable support to Aberdeen and Aberdeenshire, and positively impacting the lives of those who would otherwise be living on the streets, desperately seeking their next hot meal, or scrambling for clothes and a warm bed for their families, this need is only going to increase exponentially over the next few years.

Quite simply, Somebody Cares needs to continue to grow in the support it provides, with even more help from the local communities, supporters, corporate sponsors, charitable foundations, Scottish and Westminster government and both of our hard working local councils.


OUR ORGANISATION STRUCTURE

In order to understand how the organisation meets its objectives, it is important to know what the structure of the organisation is and how the income is generated.

THE MEGASTORE

We help fund our free services to those that we support by a donation of the profits from the operation of  our Megastore in Hazeldene Road, Aberdeen. A firm favourite with many a local resident, there are many gems and bargains to be found amongst the huge variety of items for sale.

The Megastore re-opened its doors after the first Covid lockdown on 29th June 2020,  closed again for the 2nd lockdown on 27th December 2021, and re-opened on 5th April 2021 – essentially closed for 6 months which led to substantial reduction in the income generated to run the Charity.

OFFICE FURNITURE

“When one door closes, another one opens” – and this was certainly true during the 2nd lockdown. With so many people being forced to work from home we were able to create a niche market for the sale of office furniture. Somebody Cares was taking donations of furniture from many companies around the city from early on in 2020, and we were starting to re-sell this on to those people who wanted to set up a home office, or to smaller companies setting up offices in Aberdeen. However, in January 2021, this became the main income stream for us. It has since slowed down since the Megastore re-opened its doors and the staff were re-deployed back there, but Office Furniture is set to be one of the main income streams on our priority list in 2021 - 2022.

WAREHOUSE SALES

For many years now, Somebody Cares has held a Warehouse Sale on the last Saturday of every month. The initial focus was so that we could sell a lot of the excess stock held at the main warehouse, not only to generate income, but also to create more space for the donated goods that continued to flow in. These sales lasted 2 hours, manned by volunteers, with the target shoppers being those who didn’t qualify for free donated goods, but also didn’t have the income to shop at the Megastore. By the time the sales stopped due to Covid, at the time of the 1st Lockdown in March 2020, they were generating an average income for the Charity of £7000 per month. Unfortunately, due to social distancing restrictions and the volumes of people who attended, we have not re-started these warehouse sales, although plans are in place to start them in August 2021, Covid restrictions permitting.


CURRENT VACANCIES


POSITION : OFFICE MANAGER

Based At : Greenwell Road, Aberdeen

Responsible To : Charity Operations Manager

Responsible For : Ensuring the overall management of the donation of goods and food to those that are in need of our help in Aberdeen

Hours of Work : 40 per week

Salary : On application

Role Description :

MAIN DUTIES

  • To lead the Office Team in:
  • answering Telephone calls from a wide variety of stakeholders, concerning clients, collections, deliveries, general queries, etc
  • Guide clients though donation selection, generating lists of selected items and clearly marking selected items
  • Encouraging donors to ‘Gift Aid’ their donations and prepare all required forms.
  • To lead the Food Bank Team in:
  • Recording food bag requests which have come in via phone calls, emails or social media.
  • Making up the food bags and getting them delivered by either staff or volunteers.
  • Ensuring that the food bank levels are kept to a required level.
  • Implement IT systems and processes that will benefit the organisation in the collection and maintenance of data that is relevant to the work undertaken by Somebody Cares
  • Use the systems and processes to increase internal efficiency and optimise cost benefits
  • Communicate effectively to a variety of stakeholders including Clients, other team members, Donor organisations, other agencies, and management.
  • To have a very good understanding of the Somebody Cares operations so that queries can be answered and quick decisions can be made
  • To be aware of data protection issues and implement processes to ensure this
  • Be aware of and champion Health and Safety best practice in the Warehouse.
  • To ensure statutory responsibilities are met concerning fire regulations.
  • Any other duties which are consistent with the duties and responsibilities of the post.

REQUIRED SKILLS

  • Excellent standards of written and spoken English
  • Computer literate in all Microsoft Office tools
  • Discrete and empathic but assertive interactions with all key stakeholders.
  • Highly motivated and organised
  • A knowledge of the health and safety regulations and Data Protection regulations that impact on the work for both clients and Team Members.
  • Ability to understand, implement and improve the Quality Management System.

If interested in an application form, email HR@somebodycaresuk.org


POSITION : DRIVER / WAREHOUSEMAN

Based At : Greenwell Road or Hazledene Road, Aberdeen

Responsible To : Charity Logistics Manager

Responsible For : Collection and Delivery of donated goods

Hours of Work : 40 per week

Salary : £10 per hour (£20,800 pa)

Role Description :

A Driver-Warehouseman needs to achieve timely collections of donations and deliveries, be able to achieve systematic and efficient receipt, sorting and distribution of donations, and to ensure that all appropriate standards of health and safety, security and quality are met. 

The workload between Driver and Warehouseman duties will be assigned to all such staff as required on a rota basis by the Warehouse Logistics Manager.

  • Each van usually has 2 Drivers. The roles of lead and assistant drivers will be determined by the respective manager on the day but, essentially, both are expected to act as part of a team and assume all the responsibilities below whether they are the designated driver or not.
  • Collect items from Donors Houses, refusing any that do not comply with UK Regulations. Drop these items off at the Megastore (for re-sale) or the Warehouse (for donations), or to any of the satellite warehouses.
  • Deliver goods from the Warehouse to Clients, and from the Megastore to Customers.
  • To ensure that all goods are handled with care, firmly secured, and are not damaged in transit. Vans will be regularly checked to ensure this.
  • To ensure that the vans are properly maintained and cleaned.
  • To drive with due care and attention, within legal requirements.
  • To encourage Donors to allow Gift Aid against items sold providing forms when required.
  • Work with the Warehouse Manager /Megastore Manager to organize Goods Inwards, Storage Area and Goods Outwards, in any or all of the warehouse buildings and Megastore as directed by their immediate Manager
  • Interface with Van Drivers when dropping off or picking up donated goods. 
  • To ensure that all goods are handled with care, and properly located so as not to cause damage to the items or passers-by. 
  • To work with the Volunteers to ensure that all display areas are safely and adequately maintained both for the regular walk-arounds by Clients / Customers. 

If interested in an application form, email HR@somebodycaresuk.org


POSITION : VAN ASSISTANT / WAREHOUSEMAN

Based At : Greenwell Road or Hazledene Road, Aberdeen

Responsible To : Charity Logistics Manager

Responsible For : Collection and Delivery of donated goods

Hours of Work : 40 per week

Salary : £9.5 per hour (£19,760 pa)

Role Description :

A Driver-Warehouseman needs to achieve timely collections of donations and deliveries, be able to achieve systematic and efficient receipt, sorting and distribution of donations, and to ensure that all appropriate standards of health and safety, security and quality are met. 

The workload between Driver and Warehouseman duties will be assigned to all such staff as required on a rota basis by the Warehouse Logistics Manager.

  • Each van usually has a team of 2 people - usually a Driver and a Van Assistant. The Assistant work alongside the Driver with the following tasks :
  • Collect items from Donors Houses, refusing any that do not comply with UK Regulations. Drop these items off at the Megastore (for re-sale) or the Warehouse (for donations), or to any of the satellite warehouses.
  • Deliver goods from the Warehouse to Clients, and from the Megastore to Customers.
  • To ensure that all goods are handled with care, firmly secured, and are not damaged in transit. Vans will be regularly checked to ensure this.
  • To ensure that the vans are properly maintained and cleaned.
  • To encourage Donors to allow Gift Aid against items sold providing forms when required.
  • A Warehouse Assistant will be assigned the following tasks :
  • Work with the Warehouse Manager /Megastore Manager to organize Goods Inwards, Storage Area and Goods Outwards, in any or all of the warehouse buildings and Megastore as directed by their immediate Manager
  • Interface with Van Drivers when dropping off or picking up donated goods.
  • To ensure that all goods are handled with care, and properly located so as not to cause damage to the items or passers-by.
  • To work with the Volunteers to ensure that all display areas are safely and adequately maintained both for the regular walk-arounds by Clients / Customers.

If interested in an application form, email HR@somebodycaresuk.org

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